Home » Policies

Policies

First Time Clients

Please read, completely fill out, and sign the following forms. You can either save them and email them to Rachel@dipndogs.com, or print them out and bring them with you to your appointment.

Client Forms

Please plan to arrive at least 10 to 15 minutes early, so we can meet you and your pup, and discuss your expectations and goals for your dog. The first session typically lasts an hour and will consist of an evaluation as well as an assisted swim.

Half hour sessions consist of a maximum of 25 minutes in the pool.

Factors that determine pool time include:

  • Arrival time
  • The time it takes to get your dog in the pool
  • Initial drying time
  • Pool cleanup between sessions

Do not feed your dog for at least 6 hours prior to your appointment or 10 to 12 hours if your dog has bowel control problems. You must and please let us know if your dog has bowel control problems.

Poop accidents in the pool are a very rare occurrence. If one occurs, a $200 charge may be assessed to partially cover the cost of cleanup. Session fees are non-refundable. If we know ahead of time your dog may have bowel control problems, we can take appropriate measures to prevent an accident in the pool.

Scheduling

All services are by appointment only.

Plan on arriving at least 10 minutes before your appointment begins to allow time to potty your dog. If you are late for your appointment, your session will be shortened accordingly.

Cancellations

Should you need to change or cancel your appointment, please allow a 12-hour advance notice otherwise we reserve the right to charge for 50% of the services scheduled. If you do not call ahead of time or show up for your appointment, you will be charged for the full amount of the session.

Payment Types

We accept all major credit cards, cash and personal checks as forms of payment.


 dfdfsfsd
Our Dip'n Dog Family - Healing Comes in Waves!