If a dog defecates or vomits in the pool, it contaminates the water making it unsafe to swim. When this happens, we must immediately shut the pool down and contain the damage. The pool must remain closed for 12 to 24 hours or longer depending on the severity of the damage, resulting in loss of revenue to the business. For this reason, the swim session is immediately cancelled, and payment is non-refundable. We also reserve the right to assess the dog parent an additional fee of $200 to partially cover the cost of cleanup.