FAQ

Yes, the primary sanitation is provided by a low level of chlorine, which is completely safe for your dog and is used to kill any residual bacteria that may be present.

The hydrotherapy pool area we swim in is only 4.5 ft. deep. Any deeper may put both your dog and the therapist at risk. We never force your dog into the pool and for those enthusiastic pups, we don’t allow them to jump off the edge of the pool. We also only allow one dog in the pool at a time. We gently encourage your dog to swim, when he or she is ready, not before. Your dog is never bullied.

We value your time, so you can expect that (barring an emergency) your appointment will start on time. You will be present by the pool to watch your dog in the water and cheer him or her on during the session if you’d like. We respect your dog’s feelings about the pool, and therefore will ease him or her into the pool as appropriate. Each session is tailored to your dog’s specific needs, capabilities, and health concerns.

If a dog defecates or vomits in the pool, it contaminates the water making it unsafe to swim. When this happens, we must immediately shut the pool down and contain the damage. The pool must remain closed for 12 to 24 hours or longer depending on the severity of the damage, resulting in loss of revenue to the business. For this reason, the swim session is immediately cancelled, and payment is non-refundable. We also reserve the right to assess the dog parent an additional fee of $200 to partially cover the cost of cleanup.

We NEVER force your dog in the pool. Instead, we work with you and your dog to gently get your dog into the pool. While we will try during the entire scheduled session, there are no guarantees, because we do not force any dog in. In the unlikely event that we are not able to get your dog into the pool during your scheduled session, we will refund you ½ of your session price.

We are specifically trained to work with dogs who have issues with water. We are very patient and will work slowly and gently to get your dog accustomed to the pool.

We develop trust by working closely with you and your dog, and then gently, calmly, and lovingly encourage them into the water. We don’t use any mechanical devices (for example, lifts or hoists) to get dogs into or out of the water. These devices frighten your dog. Our method eliminates any fear associated with the pool and water in general.

If your dog has no bowel control problems, don’t feed him or her for at least 6 hours. If your dog does have bowel control problems, withhold food for at least 8 to 10 hours. Plan to arrive 10 minutes early so you can potty your dog in our backyard prior to your session.

Only one dog at a time. We do this for the safety of your dog(s).

We do not have dog pool parties, or put dogs who don’t know each other in the pool at the same. To do so is irresponsible and potentially dangerous.

That depends on your dog, the situation, and/or your veterinarian’s recommendation. We may offer advice after assessing your dog, but we will never dictate to you how many sessions your dog will need. The decision is yours alone.

No! Any dog, any age can benefit from warm water swim therapy. Visit our Services page to see how aqua therapy can help dogs of all ages and health and fitness levels.

Unfortunately, no. In canine aqua therapy, Florida law, the Health Department, and our liability insurance prohibits anyone other than staff from being in the pool. However, you can be poolside to watch your dog swim. We encourage you to be poolside, to cheer your dog on, and help maximize his or her pool experience.

Sessions are booked either by the hour or by the half hour, depending on how many dogs you have. Hour long sessions include a maximum of 50 minutes in the pool (two 25 min sessions) and half hour sessions include a maximum of 25 minutes in the pool. Pool time can be reduced depending on how long it takes to get your dog in the water and if your are on time for your appointment. The additional time is used to get your dog into and out of the pool, do a bit of drying, etc. We value your time and pride ourselves on starting your dog’s session on time.

Typically we maintain a temperature range of 80-92 degrees.

Yes. Please bring a towel to dry your pup after their swim session.